Frequently Asked

Within the United States. The country is fixed at checkout for that reason — you fill in your state, city, address and ZIP, and we bring the order to you.

Yes, without exception. A valid government-issued ID is checked when your order is handed over, and an order cannot be completed without one.

Enter your address at checkout — it will tell you if there is a problem with it. Our /find-us pages list the cities we write about specifically, but the delivery map is wider than that page is.

Get in touch as soon as you can through the contact page. Whether a change is possible depends on how far along the order already is, so speed matters more than anything else here.

Contact us with your order reference — it is the MM- code on your confirmation email. Photographs help, and the batch code on the packaging lets us trace exactly which run the item came from.

No. Deliveries are within the United States only, and that is a legal constraint rather than a logistical one.

Checkout shows the methods available to you at the time, and confirms the total before you commit to anything. The list can vary with order size, so the page itself is the authority rather than any list we could print here.

No card numbers or bank details are collected or stored on this site. Orders are settled through the payment method you choose after checkout.

Two of them, and they stack. Joining the mailing list takes 5% off, and installing the app takes another 5%. Both apply automatically at checkout — there is no code to remember.

Yes. There is a coupon field at checkout, and a valid code applies on top of the total shown. If a code is rejected it will say why rather than failing silently.

Discounts are applied at checkout rather than on product pages, so the basket total is the one to read. If it still looks wrong, the breakdown on the checkout page itemises every reduction applied.

How much of the original plant survives the extraction. Distillate is stripped to near-pure cannabinoid and re-dosed with terpenes; live resin is made from fresh-frozen material and keeps far more of the plant's own profile; rosin is pressed with heat and pressure and no solvent at all. The extracts guide compares them properly.

Use it as a starting filter and then read the terpene profile, which predicts the experience far better than the label does. Those words originally described plant shape, not effect.

Roughly 400 to 800 draws, or about a week for most people. The range is wide because draw length matters far more than draw count — a six-second pull uses around three times the oil of a two-second one.

2.5mg if you have never had one, which is usually half a gummy. Then wait two full hours before considering more. Nearly every uncomfortable edible experience is a second dose taken before the first arrived.

There is no expiry date, because nothing becomes unsafe on a particular day. A sealed cartridge holds its character for about a year and stays usable well beyond that — flavour fades first, potency much more slowly.

Cool, dark, upright and in its box. Heat is the fastest way to flatten one, light breaks down cannabinoids directly, and oil resting against the mouthpiece seal for months will eventually find its way past it. Not the fridge.

Blinking means the board has power and refused to fire, so a flat battery is the one thing you have already ruled out. Each pattern means something different — the blink-code guide has the full table and the two tests that separate a clog from an electrical fault.

Almost always a clog, a blocked airflow slot, or a coil that has dried out. Take a dry draw with the device unlit: if air moves freely the path is clear and the fault is electrical; if it feels sealed, you have a blockage.

Four possible causes, and they need opposite responses — a dry wick, too much power, chain-drawing, or a cart that is genuinely finished. Rest it upright for ten minutes and take one short draw: if it is clean again it was temporary.

About 45 to 60 minutes from flat on a low-output 5V/1A source, such as a computer USB port or a basic phone plug. Avoid fast chargers — the surplus becomes heat, and heat permanently reduces what the cell will hold.

Usually heat, hard draws, or storing it on its side rather than a faulty cartridge. Stand it upright, clean the mouthpiece with a dry cotton bud, and never push anything down the airway.

Scan the QR on the retail packaging with your phone camera. A real result lands on our own domain, names your specific batch, and links to that batch's lab report. Do it before you pay — the check is only worth something while you can still walk away.

Only if it names your batch and links to its report. A branded page with no batch number verifies nothing, and imitating the look of verification is one of the more common counterfeit tricks.

A certificate of analysis — a laboratory's measurement of one specific batch. It covers potency and terpenes, and also pesticides, residual solvents, heavy metals and microbials, which are the panels that actually concern your health.

Not Detected: the lab tested for it and found nothing above the smallest amount its method can measure. Across the safety panels, ND is exactly what you want to see.

Yes. A report measures one batch, so one PDF reused across a whole product line tells you nothing about the item in your hand — and reused reports are among the clearest signs of counterfeit packaging.