Refund Policy

The short version

• You can cancel for a full refund until your order is packed.
• Cannabis products cannot be returned once delivered, opened or not.
• Anything that arrives damaged, wrong, missing or faulty is ours to put right — with a replacement or a refund.
• Refunds go back the way you paid, within 5 business days of approval.

Cancelling an order

No payment is taken at checkout, so an order you have not paid for yet can simply be cancelled — tell us, or leave the payment instructions unpaid, and nothing is owed.

Once you have paid, you can cancel for a full refund at any point until the order is packed. After that it is already on its way to you and can no longer be cancelled, though everything below still applies when it arrives.

Cannabis products cannot be returned

Cartridges, all-in-one devices, flower, pre-rolls, concentrates and gummies cannot be returned or exchanged once delivered, whether or not they have been opened. Once a product has left our hands we cannot know how it was stored or whether it was tampered with, so nothing that comes back is ever sold again — and we will not take one back for a change of mind.

This does not affect the next two sections. A product that arrives damaged, wrong or faulty is our problem, not yours.

Damaged, wrong or missing items

Tell us within 48 hours of delivery, through contact@allmuhameds.com, with:

• your order reference — the MM- code on your confirmation email;
• photographs of the item and its packaging;
• the batch code printed on the packaging.

Once we have confirmed the problem we will replace the item or refund it, whichever you prefer while stock allows. You do not need to send anything back unless we ask you to.

Devices that do not work

If a cartridge or all-in-one will not fire, charge or draw, first try the fixes in our guides — blinking or not hitting and clogged carts — since most problems are cold oil, a flat battery or a blocked airway rather than a fault.

If it still does not work, tell us within 7 days of delivery with your order reference and a short video showing the problem. A confirmed fault gets a replacement or a refund for that device. A device that has run out of oil, or that has been dropped, got wet or been left in the heat, is not faulty.

Merch

Clothing and accessories can be returned within 30 days of delivery if they are unworn, unwashed and unused, with their tags. Contact us first for the return address. We refund the item price once it arrives back; return postage is yours to pay unless we sent the wrong item or it arrived damaged.

Orders we cancel

If we cancel an order — because an item is out of stock, a price was shown in error, or we believe the buyer is under twenty-one — we refund everything you paid for it, including any delivery charge.

Missed deliveries

Someone aged twenty-one or over must be present to receive an order. If a delivery cannot be completed because nobody of age was there, or because the address given was wrong, the order comes back to us. Contact us and we will either arrange a new delivery or refund the products; the original delivery charge is not refunded in that case.

How refunds are paid

Approved refunds are sent within 5 business days, back through the method you paid with, to the account the payment came from. Your own provider may take a little longer to show it.

Bitcoin payments are refunded in bitcoin to an address you give us, for the US-dollar amount you paid, converted at the rate on the day the refund is sent. The network fee for sending it is ours.

A refund is for the amount you actually paid. If your order used a discount, a refund for part of it is worked out on the discounted prices, not the full ones.

Your rights

Nothing in this policy limits any right you have under the law where you live.

Contact us

For a cancellation, a problem with an order or a refund question, reach us at contact@allmuhameds.com and include your MM- order reference.